About Us
We’re on a mission to reduce conflict at work
Resolve Mediation Service was created to help individuals and employers who are experiencing conflict at work to achieve permanent meaningful resolution. Resolve is part of Bear HR, who have always offered mediation services. Given the successful results mediation has brought to our clients and our own belief that it really is the best way to resolve conflict at work, we wanted to give it its own name.
Our mediator, Jay Davies, has undertaken training accredited by the Civil Mediation Council and is a fully qualified External Workplace Mediator.
Resolving conflict at work one step at a time
Prior to mediation
Explaining the mediation process and ensuring both parties agree to take part
A pre-mediation call with each individual taking part to explain the mediation process and what to expect on the day. It’s not unusual at this stage to hear at least one of the parties say that they don’t believe mediation will work
Getting the agreement from both parties to go ahead with the mediation and creating the Agreement to Mediate document, which sets out the ground rules for the mediation including confidentiality
During the mediation
Speaking to each party individually to understand what has led to the conflict at work and each person’s perspective, start trying to find that common ground
Recognising when the parties are ready to be brought together to begin talking about their issues and the history behind them. Maintaining a safe environment with respectful discussion that is focused on solving the problems and separating the parties again if necessary for more individual mediation
Facilitating the parties to reach an agreement that is acceptable to them both
Create the Outcome of Mediation Agreement detailing what has been agreed, including whether any part of the discussions are to be divulged to anyone else
After the mediation
